In a gentle and hesitant tone, a kind-hearted grandmother dialed the number for St. Joseph’s Hospital and humbly inquired, “May I speak to someone who can provide me with an update on a patient?”

The considerate operator responded, “Of course, my dear. Could you kindly provide me with the patient’s name and room number?”

In her frail and quivering voice, the grandmother uttered, “Norma Findlay, Room 302.”

The operator assured her, “Please hold on for a moment while I consult with her nurse.” After a brief pause, the operator returned to the call with glad tidings. “Oh, I have good news. Norma is doing exceptionally well, according to her nurse. Her blood pressure is stable, and her recent blood work indicates normal results. Dr. Cohen, her physician, has scheduled her discharge for Tuesday.”

Overwhelmed with relief, the grandmother expressed her gratitude, saying, “Thank you so much. That’s wonderful news. I was terribly worried! May God bless you for sharing this positive update.”

The operator replied, “You’re more than welcome. Is Norma your daughter?”

With a hint of resignation, the grandmother replied, “No, I am Norma Findlay in Room 302. It seems no one informs me of anything.”